Return Policy Monsy

Returns

The term for returns is 14 days from the delivery day.

The amount will be refunded using the original payment method you used for the purchase. We will try our hardest to refund in 5 – 7 business days.

  1. The return form must always be returned with the articles and original packaging.
  2. The articles must be unworn and unwashed.
  3. Items must be returned in their original condition.

If this is not the case, we will not accept this product and we cannot refund the purchase amount.

All products can only be returned to our warehouse, we don’t exchange products.

Shipping back to our warehouse is at the customers’ own cost.

How to return?

Returns from the Netherlands

  1. The items are in original, undamaged packaging (Clothing tags must still be
    on unprocessed)
  2. That the copy invoice and return form are attached
  3. You return the product to the return address that is on the last pag

Returns from Belgium and Germany

  1. Please fill out the return form and add it to your package
  2. Put the return form inside your package
  3. Send the package via a PostNL office point (Belgium) or a DHL office point (Germany)

Returns from other countries 

  1. Please fill out the return form and add it to your package
  2. We advise you to return your package to your local post office
  3. Be aware that all responsible return costs apply to the customer
  4. Please use the address provided below as the return address

Special conditions for returning some items:

Tracksuits: This is a set and must be returned as a set.

Swimwear: must include the hygiene sticker.

Underwear: underwear cannot be returned.

Accessories: must be returned in their original unopened packaging.

Return address

Monsy

Department returns

Dichterhof 89

1315 LL Almere


 

Retour Form

Please add the following retour form which you can download by clicking on the button below.
It is required to attache a completed retour form if you want return one of your purchased products.

Nederlands Retour Formulier

Voeg a.u.b. het volgende retourformulier toe dat u kunt downloaden door op de onderstaande knop te klikken. Als u een van uw gekochte producten wilt retourneren, dient u een ingevuld retourformulier bij te voegen.